FAQs

A: I didn't receive an order confirmaition. What should I do? If you did not receive an email confirmation of your order please call us at 1.888.855.4986 or email us at customerservice@collections-catalogues.com

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A: For your convenience, collections-catalogue.com offers an Order Inquiry feature. Once you have logged in under "My Account", select the Order Inquiry link from the menu and you will be able to review and track delivery on orders made online and by phone.

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A: While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.

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A: If you received your order and an item is missing (that is not on back order) please call Customer Service at (559) 707-4476 for further assistance.

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A: You can cancel or modify your order at any time as long as it has not been packaged for shipment at our Distribution Center. To cancel or modify an order, call Customer Service at (559) 707-4467. If all items are in stock, the order will be processed right away, so be sure to contact us as soon as possible.

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A: You can cancel or modify your order at any time as long as it has not been packaged for shipment at our Distribution Center. To cancel or modify an order, call Customer Service at (559) 707-4467. If all items are in stock, the order will be processed right away, so be sure to contact us as soon as possible.

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A: Merchandise selection on our website varies from our store.

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A: We are a specialty company and stock limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked. If we are expecting to re-stock the item we will show an "expected shipping date" on the item. If sufficient quantities are available in store, you can contact Customer Service at customerservice@collections-catalogue.com with the item # and the quantity requested and we will be happy to take a physical inventory of the item.

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A: No

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A: Yes. Gift certificates are available for purchase online.

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A: No

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A: We accept major credit cards (Visa, MasterCard), we also accept PayPal, please note you do not need to have an account with PayPal to use it as a form of payment for Collections-Cataloguue.com; PayPal also accepts Discover and America Express.  We also accept check cards from either Visa or MasterCard.
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A: Your credit card will be authorized for the entire amount of the order at the time of purchase. We will send you an email confirmation of your order once you have completed the order.

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A: The "charges" that are appearing on your card account are pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Your card may have declined for one of the following reasons:

1. Your BILLING address entered does not exactly match the BILLING address that your card   company has on file.

2. Your card company is declining your transaction because of insufficient funds or another reason from your card company.

Please contact your card company to release any pending holds from Collections-Catalogue.com's if you received an ERROR response that matches any of the reasons above. Collections-catalogue.com has no control of the grace period for releasing authorized funds, particularly debit card funds.


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A: If your order fits all authorization criteria, then all orders placed Monday-Friday before 1pm EST ship out the same business day, pending any unexpected delays. Orders placed on weekends and holidays will be processed and shipped on the next business day. If an item is on backorder, the item will ship out once it passes our quality control process.

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A: You can either click on the Search link to find products by Brand or Style.

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A: You will have the opportunity to enter in your discount code during Step One of the Checkout process.

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A: We want you to love your new purchase. But we realize that every now and then, things don't always work out the way you expected, so we've made it easy for you to make a return.

• Returns/exchanges are ONLY accepted within15 days of the shipped date.
•  You may not return or exchange: all sale items, cosmetics, jewelry, lingerie, I.D. cases, sunglasses and gift certificates
•  Shipping and handling on returned merchandise is nonrefundable (unless the product is damaged or the wrong item was shipped).
• All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box without damage to the box

Returns within 15days with a receipt:
You'll receive a refund in the amount listed on your receipt, and in the original form of payment.

Returns after 15 days with a receipt:
You'll receive a Merchandise Credit in the amount listed on your receipt.

Returns without a receipt:
You'll receive a Merchandise Credit based on the current price(s) of the merchandise.

Exchanges you may exchange an item for another size or even a completely different item. To ensure that your item is not sold out, please email us or call us at (559) 707-4476 to hold your item(s). For exchanges, there is no additional shipping charge. We will pay to have your exchanged merchandise shipped back out to you. Just click here for the return form and follow the return instructions and mark the box labeled “Exchange.”

Please don't hesitate to contact us with any questions. We're just a phone call or email away.
Phone: (559) 707-4476
Email: customerservice@collections-catalogue.com
If you made a purchase at collections-catalogue.com, or over the phone, you should have received a Return Shipping Label inside. Just affix the shipping label we provided with your invoice and drop off your package in the US mail at home, work, or at the post office.

Returns can be shipped to:
Collections-Catalogue.com
505 Five Cities Dr.
Pismo Beach, Ca 93449

Click here http://local.yahoo.com/info-36180609-collections-pismo-beach to find the location of the store

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A: Yes. You may return your online purchases to our Pismo Beach, Ca store.

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A: Yes, we do ship to military addresses and P.O. Boxes however we can only ship these items via Basic delivery.  Please allow 4-7 business days to receive your order.  Note that we cannot deliver to International P.O. Boxes.

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A: If you are a registered user and have signed in, the current address we have on file for you will automatically show up in Step 2 of the Checkout process.  You will be able to make any revisions at this time or enter in a different "Ship To" address.

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A: Your shipping address is where you would like us to deliver your order.  Your billing address is the same address as that of the credit card you used to place your order.

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A: Our shipping and handling charges are simple to understand and among the lowest in the specialty apparel Internet arena.  Rather than making you pay more if you shop more with us, we invite you to take advantage of our single fee regardless of how much you buy.  Generally, we ship via USPS or UPS.

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A: When you click on "My Account" to long in you'll see a link to receive a Password hint/reminder.  If this doesn't help, click "Email Me My Password" and your password will be sent to you via email within 24 hours.

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A: Sign in on "My Account" using your email address and password.  Next, click on "Account Profile."  Make any necessary changes here and save your changes.  If you make a change to your name and see that another Passport number has been assigned to you, please contact our Customer Service Center at (559)-707-4476 and we will get your accounts corrected.

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A: Because it's important that all collections-catalogue.com customers be pleased with their purchases, be advised that all color varies slightly differ from one computer monitor to another.

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A: To enhance your shopping experience at collections-catalogue.com, we use cookies, which are small data files that we store on your computer's hard drive. Rest assured, the cookies we use do not store personally identifiable information. They simply enable us to keep track of your order as you shop our site. For example, collections-catalogue.com uses cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. When shopping collections-catalogue.com, we recommend you use a cookie-enabled browser in order to avoid having to constantly re-enter information. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests and promotions and overall shopping experience.


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A: Please call our Customer Service Center at (559) 707-4476 and be prepared to provide them with the error number listed on the error page.

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A: You do not need to provide your email address if you just want to look around and browse the products on collections-catalogue.com. We will ask you for your email address when you choose to make a purchase so that we may send you an order confirmation immediately after you place your order. This is to let you know we've received your information correctly and we are processing your order. When you register, there is a checkbox for you to select if you DO NOT wish to be contacted by email from Collections-Catalogue.com. If selected, we will not send you any promotional emails, only your order confirmation email.


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A: Collections-Catalogue.com does not require you to be registered or sign in to make a purchase on our web site.  We do strongly recommend creating an account online for all the great benefits, but we welcome guest shopping.  Visit the "My Account" link at the top of any page to sign in.

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